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Bring Your Passengers Back with Smart Ancillaries
Arcube is a Passenger Intelligence Platform that unlocks untapped loyalty and ancillary revenue for airlines Post-Flight.
Technology Partners of
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76% of Passengers Don't Even Consider Loyalty Points
Most flyers rarely accumulate enough loyalty points to redeem benefits, making them opt for the cheapest or most convenient competitors on OTAs or aggregators.
Most airlines send a generic email or survey after the flight ends, overlooking the hidden revenue in the post-flight phase of a passenger’s journey.
Arcube’s Passenger Intelligence Platform solves both of these problems. Our solution leverages AI & data and allows passengers to convert their miles into personalised ancillaries for future bookings, immediately after their flight.
These low or no-cost ancillaries locks a passenger into your airlines ecosystem, incentivising them to choose you over a competitor when booking their next flight.
Unlock additional revenue and loyalty with the world’s first and only Post-Flight Solution.
Passenger Journey
Step 1 - Passenger Gets Off Flight
Step 2 - Arcube's Software
Analyzes Passenger Data
Step 3 - Passenger Receives a White-Labelled
Post-Flight Email
Step 4 - Convert Miles Into Personalised
Ancillaries to Use on Future Bookings
Step 5 - Passengers Are Encouraged to
Return to Your Airline Because of
Pre-Reserved Ancillaries
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Step 6 - Passengers Can Seamlessly Add Pre-Reserved Ancillaries to Their New Booking
Step 7 - Increase Revenue Through Repeat Bookings
Post-Flight Product
Make passengers choose the reason to fly with you again.
Our Platform combines an airline’s passenger data with Arcube’s external market data for the industry’s best Post-Flight experience.
Seamless integration for your post-flight communication
Ancillary-Led Sales Technology
The first platform to allow instant conversion of loyalty points or cash into ancillaries directly after a flight, for future bookings.
AI-Powered Personalisation
Our custom-built AI algorithm leverages hundreds of unused passenger data points, from booking to loyalty and transaction information. Deliver real-time, individualised personalisation like never before.
Dynamic Pricing
Optimise spending through dynamic discounting based on passenger behaviours, purchasing power and custom rules. Enhance points spending and lower accrued points liability.
Customisable Rules Engine: UI & CLI
Ancillary and Inventory Rules Engine
Use our CLI and UI-based rules creation engine, or integrate with existing rules base. Automate within your guidelines and let our AI algorithm optimise within your criteria.
AI Assistant
Set KPIs rules with a single command, without back-and-forth with multiple teams. Our AI works 24/7 to optimise revenue and engagement, allowing you to generate accurate reports with AI-driven recommendations in under 3 minutes.
PSS and Loyalty CRM Integrations
Fully flexible redemption channels include options with or without PSS integration - for setup within 8 weeks. Supports major PSS and CRM integrations and is flexible to custom-built systems.
Case Study: Etihad Airways
Etihad Silver Status (priority check-in, lounge access, extra baggage, free seat selection & 10+ additional benefits)
Our two-year partnership with Etihad Airways, which began in April 2022, has provided key insights into the transformative power of personalised ancillaries in travel loyalty programmes.
Arcube’s innovative platform has enabled 1,300 passengers to customise their travel experience, significantly enhancing passenger satisfaction and driving revenue growth for the airline. By allowing passengers to personalise their benefits through a digital loyalty pass, we offered a range of options, including priority check-in, lounge access, extra baggage, and more.
Personalisation at the Core:
1,300 passengers have enrolled on the Arcube-led pilot program (access via a digital loyalty pass) that allowed passengers to customize their benefits according to their preferences on all flights.
Etihad Silver Status (priority check-in, lounge access, extra baggage, free seat selection & 10+ additional benefits)
Virtual Club – 10% bonus miles, custom Etihad membership card & fast track to gold status
Earn miles everyday
Manchester City merchandise, Formula 1 & Formula E Ticket Giveaways
16.5M
2023
10.3%
50%
Our Clients & Partners
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