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Bring Your Passengers Back with Smart Ancillaries
We offer the industry's first complete post-flight experience software with personalized ancillaries, enhancing passenger loyalty and driving repeat bookings
Technology Partners of
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The Post-Flight Gap
Passengers are only engaged and upsold ancillaries before departure, which abruptly stops post-flight.
Infrequent flyers rarely accumulate enough loyalty points to fully utilise, making them opt for cheaper or more convenient competitors, leaving points worthless.
Airlines miss out on engaging passengers and generating revenue from repeat bookings using loyalty points.
We have upgraded post-flight experience by allowing passengers to convert their miles into personalised ancillaries for future bookings, immediately after their flight.
By offering instant value post-flight, ancillaries are more valuable, encouraging loyalty and preference for your airline over competitors.
Passenger Journey
Step 1 - Passenger Gets Off Flight
Step 2 - Arcube's Software Analyzes Passenger Data
Step 3 - Passenger Receives a White-Labelled Post-Flight Email
Step 4 - Convert Miles Into Personalised Ancillaries to Use on Future Bookings
Step 5 - Passengers Are Encouraged to Return to Your Airline Beacause of Pre-Reserved Ancillaries
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Step 6 - Passengers Can Seamlessly Add Pre-Reserved Ancillaries to Their New Booking
Step 7 - Passengers Enjoy a Flight Experience Tailored to Their Needs
Step 1 - Passenger Gets Off Flight
Step 2 - Arcube's Software Analyzes Passenger Data
Step 3 - Passenger Receives a White-Labelled Post-Flight Email
Step 4 - Convert Miles into Personalised Ancillaries to use on Future Bookings
Step 5 - Passengers are encouraged to return to your airline beacause of pre-reserved ancillaries
Step 6 - Passengers can seamlessly add pre-reserved ancillaries to their new booking
Post-Flight Product
Make passengers choose the reason to fly with you again.
Our customer intelligence platform allows airlines to leverage your traveller data with our
external market information for industry’s best post-flight experience.
Seamless integration for your after-flight communication
Ancillary-Led Sales Technology
The first platform to allow instant conversion of loyalty points or cash into ancillaries directly after a flight, for future bookings.
AI-Powered Personalisation
Our custom-built AI algorithm leverages hundreds of unused passenger data points, from booking to loyalty and transaction information. Deliver real-time, individualised personalisation like never before.
Dynamic Pricing
Optimise spending through dynamic discounting based on passenger behaviours, purchasing power and custom rules. Enhance points spending and lower accrued points liability.
Customisable Rules Engine: UI & CLI
Ancillary and Inventory Rules Engine
Use our CLI and UI-based rules creation engine, or integrate with existing rules base. Automate within your guidelines and let our AI algorithm optimise within your criteria.
White-Labelled Communication
Seamlessly embed our recommendations with your existing post-flight communications or create stand-alone distribution channels through emails, SMS, push notifications, loyalty interactions and more.
PSS and Loyalty CRM Integrations
Fully flexible redemption channels include options with or without PSS integration - for setup within 8 weeks. Supports major PSS and CRM integrations and is flexible to custom-built systems.
Case Study: Etihad Airways
Etihad Silver Status (priority check-in, lounge access, extra baggage, free seat selection & 10+ additional benefits)
Our two-year partnership with Etihad Airways, which began in April 2022, has provided key insights into the transformative power of personalised ancillaries in travel loyalty programmes.
Arcube’s innovative platform has enabled 1,300 passengers to customise their travel experience, significantly enhancing passenger satisfaction and driving revenue growth for the airline. By allowing passengers to personalise their benefits through a digital loyalty pass, we offered a range of options, including priority check-in, lounge access, extra baggage, and more.
Personalisation at the Core:
1,300 passengers have enrolled on the Arcube-led pilot program (access via a digital loyalty pass) that allowed passengers to customize their benefits according to their preferences on all flights.
Etihad Silver Status (priority check-in, lounge access, extra baggage, free seat selection & 10+ additional benefits)
Virtual Club – 10% bonus miles, custom Etihad membership card & fast track to gold status
Earn miles everyday
Manchester City merchandise, Formula 1 & Formula E Ticket Giveaways
16.5M
2023
10%
50%
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